iPhone 12 order refunded - no explanation

[Olou]

I ordered a new iPhone, signed contract and gave bank details. Ordered completed and was told on the way. 2 days later I got email saying it would be refunded by cash management team.

There was no explanation as to why

[jonsie · Accepted solution]

@Olou 

You need to call customer service

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call