iPad pro

[Huddy]

Ordered an iPad Pro 10 weeks ago now and still nothing any idea when stock gonna be back in or do is it worth going elsewhere thanks

[Cleoriff · Accepted solution]

Hi @Huddy 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Anonymous]

Hello @Huddy 

You will need to contact o2 to find out when they are back in stock or if you wish to cancel it

Numbers in the Guide below

Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Huddy]

Have rang 2 times to be told it will be sent when in stock even tho they told me when ordering up to 6 week wait not over seems ringing doesn’t solve anything

[Cleoriff]

@Huddy 

There is nothing else you can do. Since Covid all goods coming from abroad are delayed. If you cancelled you may find the same problem elsewhere.

You could try Apple online. They do offer a credit agreements now https://support.apple.com/en-gb/contact 

If you decide to go down that route you would need to ring O2 to cancel the order.

[Huddy]

Ok thanks will try that

[madasaf1sh]

@Huddy

I know Apple are prioritising there own sales channels, and its that bad getting stock that :

Vodafone have stopped selling any iPad Pro's
EE are selling one variant of the iPad Pro - no delivery dates though

And looking at the Enterprise Channel, their are a grand total across all models of the iPad Pro with LTE is 30 devices 😞 ready to be shipped to retailers)

The only place i have seen and trust their stock levels is John Lewis.

Just to add we have been told by one OEM at work to expect delays of upto and  beyond 13 weeks for all kit coming out of China and this is until at least April

edited due to bad grammar

[Huddy]

Ok thanks would be good if o2 could communicate with the customers and update them not heard a thing since I ordered in November I did ring and the person sent it to the despatch team again does that mean my order will be at bottom of the que or do they go off order date thanks