i used to get a free upgrade ,now i have to pay for my upgrade not a happy man

[Anonymous]

not happy been with o2 for over 15 years and always had a free upgade,which i thought was for loyalty,now i find that i have to pay for my upgrade i.e £360 over 24 months for a galaxy s111 which is'nt even the latest model ..i.am not happy but tied into this contract now so nothing i can do 

[Anonymous]

Hi,

o2 operate a fair deal policy where both existing and new customers are offered the same deals.

Loyalty is a thing of the past sadly.

Sometimes the independants give slightly better deals.

Speed to Refresh is an option.

http://www.o2.co.uk/mobile/refresh/frequent-questions/fast-track

When does your current contract end ?

[perksie]

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@Anonymous wrote:

not happy been with o2 for over 15 years and always had a free upgade,which i thought was for loyalty,now i find that i have to pay for my upgrade i.e £360 over 24 months for a galaxy s111 which is'nt even the latest model ..i.am not happy but tied into this contract now so nothing i can do 

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You're only tied in as much as you wanted to be, there is no requirement for you to update at all.

[Anonymous]

Good point Perksie.

OP you could sell your current phone and buy one sim free or on o2 payg or from places like CEX, and simply pop your contract sim in it.

[Anonymous]

Good suggestion

[jonsie]

I'm afraid free upgrades are a thing of the past unless you are paying a high tariff. Some good suggestions here.