how to speak to someone at o2

[ab19887]

i was meant to get 6 months free with my package, i signed up did the 6 months free activate then got charged for the disney plus on my account, i explained the situation to someone and they said they will cancel it and ill receive a email (ive still got the conversation in live chat) i didnt receive a email and its been 3 months of been billed and 3 months of me trying to explain to people i shouldnt be paying but they keep saying im locked in for months. i didnt even want that disneyplus in the first place i just activated it because it was free but i literally can not explain to anyone who i ring up or talk to. I went down to the o2 shop and they said i need to ring up. How do i stop this?

[Bambino · Accepted solution]

@ab19887 See this: Guide: Adding and removing O2 Extras - O2 Community

By the way, what you put in the subject line is incredibly racist.

FLAGGED

[Oxonian]

You need to contact O2 @ab19887.

Unfortunately, this is a customer to customer community so we cannot access your account or provide other direct help.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2