how to contact 02

[jw35]

Is there any way to communicate with 02 that does not mean sitting on hold for an hour? I am in the US and have been trying to cancel an old line for weeks but it is impossible to get to speak to anyone. I cannot sit on hold for an hour at international calling rates. I don't have the phone and I just want to stop paying for a line that is not in use.

[MI5]

@jw35 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: Cancelling Your Contract 

[jonsie]

Use Skpe to call the freephone number

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

[TallTrees]

Hey @jw35 

Welcome to the o2 Community forum 

What about leaving a message on o2 customer services social media.. 🤔 

Here 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[MI5]

@jw35 

A good old fashioned letter is also an option:

If you don't want to keep your number you should write a letter and send this by RECORDED DELIVERY to the following address:

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

If you want a template letter the following is included in our old community guide.

[ADDRESS]

[DATE]

BY RECORDED DELIVERY

RE ACCOUNT NUMBER [ACCOUNT NUMBER] MOBILE NUMBER [MOBILE NUMBER]

Dear Sir/Madam,

I am writing to request terminate my contract in respect of the above-referenced account/mobile number.

Please note that this letter has been sent by recorded delivery and therefore notice will be deemed to have been served from the date the letter has been confirmed signed for by Royal Mail. I do not wish to retain my mobile number and do not require a PAC code.

Please confirm IN WRITING that you have actioned my termination request and the date on which my service with you will terminate. I would also ask that you dispense with any retention activity. My decision regarding this termination is final and any attempt to call me to retain me will serve as an annoyance which may reduce the likelihood that I will return to O2 in the future

I look forward to receiving written confirmation of the ending of my contract

Yours Sincerely

[SIGNATURE AND YOUR NAME HERE]

[jw35]

Thank you for this template - I gave up after making repeated attempts to call them and used the letter so we shall see how difficult they will make the process.

[MI5]

Good luck.