Got a PAC from old carrier, signed up to an O2 SIM only plan on Saturday.
Followed instructions - no joy - Monday afternoon phoned O2 service desk 202 went through some process was told it would be done next day.
Carrier lost on old SIM, fair enough. Put in new SIM, and it still hasn't transferred number. Phoned 202 again, went some even more convoluted process with web forms failing with errors, then agent did some magic back-end but didn't explain to me anything that wa sgoing on then she even tried to upsell me (what! - are you guys kidding me!!) and was told it would be done by tomorrow - and now I've received an email from BluePrism about some kind of "validation" error.
How can such a process be so broken!
O2 has so many managers, so many staff, so many business analysts - and after all these years you still cannot get it right.
What an utter joke.
And the attempt to upsell to me was quite frankly greedy and disgusting,
