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how do I keep my old number on a new sim?

newsue
Level 1: Joiner
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I have just opened a new account with O2. They said I could keep my old number, but when the new sim turned up it has a new number on it. How do I change it to my old number?

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madasaf1sh
Level 53: Renowned
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@newsue

Where you bringing a number from another network? As if so you will need to obtain a PAC code from your old network.

Full details here: https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





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