hidden vat cost

[Anonymous]

I’d like to ask about the hidden vat cost on my bill please.

After upgrading, I was led to believe the internet use and tariff would total £16.00 p/m. I’m on my second bill now, and each has been over £18.00 due to “vat”. This wasn’t the case on my last contract. Why wasn’t this made clear during the upgrade process?

Whilst it’s not a lot of money, the way O2 have gone about it is pretty dishonest!

[Liquid]

Oo I'm sorry I obviously ignored that this is the first bill:(

Ignore me:)

The maths but was accurate though:) haha

[jonsie]

Your first proper bill should be correct next month.

[Anonymous]

Ok, I'll hangfire untill then.

Thanks again for all your time!

[perksie]

We'll hope to see it's all ok next month.:smileyhappy:

[MiamiGuy]

One thing O2 do not hide is VAT. It is clear and also broken down for you on the bills.

If your bill is higher than your tariff and bolt on, it will be because you go over your allowance, make chargeable calls or texts or you have pro rata charging due to tariff changes etc.

Since working for the company, 6 years ago I have yet to see an incorrect or overcharge on a customers bill.

I do however believe the bills could look a little easier to be less confusing.

[Anonymous]

@MiamiGuy, 

Careful with statements like that or you may find you get torn to shreds by customers that have been. 

I have been overcharged a few times and a quick call has sorted it but it does happen. What is your role at O2?

[MiamiGuy]

I am not saying it doesnt happen. I am saying I have never witnessed an incorrect bill in my 6 years at o2. However, there are other o2 employees who may have had some.

[perksie]

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@MiamiGuy wrote:

I am not saying it doesnt happen. I am saying I have never witnessed an incorrect bill in my 6 years at o2. However, there are other o2 employees who may have had some.

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Is that the same as saying that you have never known a challenge to a bill to succeed?

[MiamiGuy]

I get those challenges every day. And every customer is entitled to challenge their bill if it doesnt seem right. Unfortunately, I have not had any that have came back as incorrect. But again, this does not mean it doesnt happen with other folk.