Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Priority moment not working - no response from customer service

Received a priority moment from O2 thanking me being a customer for 3 years in early January. Went to use it in Argos and when I clicked on it is said expired. It clearly states in the terms and conditions it expires 13/02/13. Contacted O2 customer s...

Resolved! Friends and Family Discount removed, when on My account it says has an unlimited end date

My contract came to an end with O2, and rather than upgrading, I decided to change to the Simplicity tariff, but on my original tariff, I have 30% friends and family discount, which said did not have an end date, yet when I have swapped my tariff ove...

Resolved! Phone bill

I've paid my phone bill twice last month, it is now showing ' - ' in my balance. Does this mean that next month it will already be paid for and my balance will go back to nothing instead of showing the outstanding amount to pay?

Resolved! Linked acconts

Hi, can anyone tell me the answer to this question I have please. I have two accounts, a PAYG and a monthly account which are linked, the monthly account being the primary. I can never seem to be able to access the PAYG account on My O2 when I log in...

Resolved! Cancelling my tariff?

I'm on pay go & go on my blackberry and recently got the iPhone therefore no longer using my blackberry. I still, however want to use BBM but if I top up then it's just going to take the £10 for pay go & go instead of for my BBM bolt-on. I want to ca...

Resolved! Am I able to keep my number if I go abroad and not using it for couple of months?

Will my line be deactivated or what? Please help, thanks.

Resolved! gift cards with payg fones

I hope this hasn't been mentioned before and if it has im sorry. I bought a samsung galaxy ace on payg at the sart of december and was given a card tellin me how to claim my £20 gift card which i did. it was made clear to me that it would take 28 day...

Resolved! Tariff & Bolt on

Hi there everyone I have changed my tariff to simplicity unlimited uk texts £7.50 and the all rounder data £6.00 I had top up first before I did this now it say on my account that I have these things but the havent took it off my £15.00 balance when ...

Why is there no complaints telephone number?

I would like to make a complaint about the shoddy service and lies made by the o2 Guru chat service. Though they use English names the Guru Chat works out of India. First they messed up my number port from Tmobile to o2. They then tried to make up ex...

Resolved! additional contract phone

Hello, I was wondering if there is anyway that I would be able to take out an additional contract?? If so what sort of phone would be available and also which sort of tarriffThank you

O2

Forum Posts