Solved: have a monthly bolt on

Tony75 · ‎06-03-2023

Hi there,

I recently had a very long telephone call and exceeded my monthly limit, which is a very low cost as I live in Spain and rarely telephone UK, except when I come home.

I need to have an arrangement to have a few long phone calls - like 2-3 hours at a time, at a reasonable price without going over my limit. What is the best way to do this, please?

MI5 · ‎07-03-2023

@Tony75

There are no bolt ons that O2 have for this.

All you can do is change your contract to give you unlimited mins but you will still be bound by the fair use T&C's as posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-03-2023

@Tony75

I'd suggest using WhatsApp over wifi which would be free.

The recipient also needs to have WhatsApp installed.

Using your UK sim in Spain for prolonged periods will incur even more additional charges as use is limited.

https://www.o2.co.uk/roamfairuse

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎06-03-2023

@Tony75

Use Skype or as suggested WhatsApp, as o2 wont give you anything to allow this...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Tony75 · ‎07-03-2023

I am trying to phone a special bank department which doesn't have WhatsApp. I need a bolt on or a temporary contract so phone this number.

MI5 · ‎07-03-2023

@Tony75

There are no bolt ons that O2 have for this.

All you can do is change your contract to give you unlimited mins but you will still be bound by the fair use T&C's as posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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