Solved: eSim issue

TheSmartAttack · ‎01-11-2019

Don't ask how but I managed to delete my esim profile more than twice so now this provisioning has been completed but I can't use my device.

I was advised to scan a new QR esim code which I have and it's added a profile again. Still not working.. do I need to go back to a physical SIM card first ?

I was told the esim provisioning is complete now but concearned that scanning a new QR code won't make any difference as it comes with a different SSN which I can't process as don't have service for the codes..

thanks

MI5 · ‎01-11-2019

@TheSmartAttack

I'd switch back to a physical sim first the start over with a new esim code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2019

@TheSmartAttack

I'd switch back to a physical sim first the start over with a new esim code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheSmartAttack · ‎01-11-2019

Sounds like a plan. Doubt the scanning of the new QR code will do anything

O2

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