eSIM Issue - URGENT!!!

[uncleiven197]

Can anyone from O2 help me with an issue I am currently having please. 

I have received the iPhone 12 Pro Max today and I am unable to add my eSIM on as a cellular plan. I get the following error message....

Cellular Plan Cannont Be Added

This code is no loner valid. Contact your carrier for more information.

I have tried to get through and speak to CS a few times but I've ended up being cut off each time (very frustrating).

I can't see a way around this as I am unable to complete a SIM swap if I was to try and use a physical SIM or get a new eSIM pack as my "personal line" is no longer on my phone so I can't receive an SMS.

I seems like I need O2 to "unblock" this eSIM again so I can add it as a plan, as I previously did a SIM swap to it earlier in the week so it was working on my old iPhone 11.

[uncleiven197]

Yep they did and this is that I’ve done to get around the situation. Managed to get through to a very helpful O2 person who activated the physical SIM that came with my phone.

I use my work line with the physical SIM normally so I’ll have to do without that for a few days until my new eSIM pack turns up.

Got there in the end

[madasaf1sh]

Good to hear @uncleiven197

[MI5]

Pleased it's sorted for you