dodgy email from o2

[Anonymous]

hi there did anyone get the following email from o2 about the price increase followed by a statement saying you can upgrade now with no fees or charges ? ifso how did you get on with it i enquired and was told by 4 different people they knew nothing about it. i am getting totally sick of o2 ive been with them for about 13 years and get nothing for loyalty we have 2 contracts which costs £80 a month but not for much longer. I am sure one of the other big companies would happily take our money.

Important news about the price of your mobile tariff           At O2, we want you to have the best digital experience possible. That's why we're always investing in the best technology.   We're already making this happen. But with the current Retail Price Index (RPI) rate of inflation at 2.7%, the cost of everything is going up. As a result, we're adjusting the price of your tariff in line with RPI. This means when you get your March 2014 bill, it will be updated from £37.15 to £38.15.   You'll also see some changes to our other charges, such as for calls and texts if you go over your monthly allowance, international calls and MMS. To see what this means for you, go to o2.co.uk/prices.   And now for the good bit   Want a new phone now? Have it. We've arranged for you to upgrade early – without any fees or charges. Call us on 202 free from your mobile or Live Chat with us through the Help & Support section of o2.co.uk.   This is just the start of everything we've got lined up for you. Like more great value for money services. Even more exciting technology. Watch this space.   Kind regards   Martin Bould Head of Consumer Marketing

[Anonymous]

wait a minute i contacted the online chat as stated in the email is that perhaps the problem ? should i call 202.

[MI5]

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@Anonymous wrote:

wait a minute i contacted the online chat as stated in the email is that perhaps the problem ? should i call 202.

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Yes, most likely. I wouldn't want to guarantee that Live Chat know anything about it....

[Anonymous]

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@Anonymous wrote:

wait a minute i contacted the online chat as stated in the email is that perhaps the problem ? should i call 202.

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Yes, definately call in instead.