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Level 1: Joiner
Posts: 1
Registered: ‎21-08-2020
Accepted Solution

contract

[ Edited ]

i have had a text from 02 saying i am out of my minimum contract term. i want to stay on the same tariff. what do i need to do?

O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: contract

Hi,@ CathyH,

You may find that your tariff could be cheaper than what it is now. You can pop into your local o2 store and see if this is the case, or check this out via your myo2? You can also upgrade via either of these methods. Smiley Happy

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Level 32: Blockbuster         
Posts: 6,086
Registered: ‎03-08-2018

Re: contract

Hi @O2Sophie 

Understand your message but what do you do if you don't want to change your tariff stay as you are with nothing extra...do you do nothing?do you need to tick  a box somewhere?

Look forward to your reply Sophie😍

THANKS    TallTrees 



Posts: 82,686
Topics: 576
Solutions: 4,006
Registered: ‎04-01-2009

Re: contract

If @CathyH is happy with the phone and tariff then nothing needs to be done.

The airtime part of the contract just continues month upon month until either upgrading or cancelling the contract

Level 32: Blockbuster         
Posts: 6,086
Registered: ‎03-08-2018

Re: contract

Most obliged for clarification @jonsie 

😊



Posts: 82,686
Topics: 576
Solutions: 4,006
Registered: ‎04-01-2009
O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: contract

You just carry on as you are. Smiley Happy All o2 is doing is reminding the customer of their options. Smiley Happy

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Level 32: Blockbuster         
Posts: 6,086
Registered: ‎03-08-2018

Re: contract

Now that's easy 😁😁😁
Thank you @O2Sophie