@Nhshero
Check discount help here Guide: O2 Open & Friends and Family discounts - How to sign up and call customer service if you need more help Guide: Coronavirus Community Help and Support however, the discount won't be applied until your second bill..
You should receive confirmation of it being added though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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