complaint about repair centre

[Anonymous]

Hi all

I ve decided to post a message here to ask for advice. Here is what's happened to my wife's phone - she has Sony xperia z. Recently phone stopped charging so we send it for repair and they call my wife back saying it was a fault of the owner because somebody sat on the phone and this caused a damage to the charging bit.They give her a bill for 70 pounds to fix a phone as they claimed it wasn't under warranty. This phone itself has got  left one year under warranty.We had a similar case with our

tablet from google which had the same issue but when we send it for repair the repair centre fixed it without any charge. As you can see it is a very similar situation but two different outcomes. I am very unhappy i'm refusing to pay anything until i will see are proof saying that somebody sat on my wife's phone and a full diagnostic report.Do you have any other ideas how to proceed further ? thanks

[Anonymous]

And these people are supposed to be repair experts 😞

[jonsie]

Fast turnaround in a bonus related enviroment possibly.

[Bambino]

It's obviously too late in this instance, but a basic rule of thumb, when sending off an expensive, and delicate piece of equipment for repair, is to have photographic evidence of what the device looks like before you send it away. It should also be sent in a suitable cushioned package by registered post, and insured during transport. It may cost a little more to do it that way, but it negates any claims by the repairer that the device was received damaged.

[Anonymous]

Good advice.

I use a time date stamped photo app or place the item on that days newspaper.