on 31-05-2019 16:50
Has anyone else had issues with outrageous 02 charges when in transit at an airport? I have had no acceptable solution suggested from the online chat team - and when I was bounced to a supervisor I waited 45 minutes just for 'Lily' to reiterate the same company line and then close the chat. £120 for an hour while in the transit lounge at Singapore airport is robbery! has anyone found away to get 'them' to reduce the charge?
Solved! Go to Solution.
on 31-05-2019 17:08
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 31-05-2019 17:46
@philipm_london There's free Wi-Fi in Singapore airport. Why were you connecting through O2?
on 31-05-2019 18:08
on 31-05-2019 19:09
Surf smart, as @Bambino says, and turn off your roaming data.
Same thing, but not quite as expensive, happens on the Belfast to Liverpool ferry as it passes in close proximity to the Isle of Man (not included in the list of countries in which you can Roam Like Home) - you lose shipboard WiFi and briefly latch onto Manx Telecom or Sure, and incur both roaming and data charge against your PAYG balance or your Pay Monthly contract.
31-05-2019 20:22 - edited 31-05-2019 20:24
@philipm_londonYou'll have to explain the circumstances to customer service, prostrate yourself on the floor, and ask for mercy. If you're lucky and get a sympathetic rep when you call, they might give you a break. If not, you'll have to bite the bullet this time and pay the charges. You may have to chalk this one up to an expensive lesson learned.
on 02-06-2019 21:10
Sounds more like a gap in the satellite spot beam coverage than a conspiracy but hey you never know.
In all seriousness I wouldn't even trust the roaming detection on a phone, it's best to just switch data off if you aren't using it.
Samsung A40 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 2 76 Mbps Down/18 Mbps up (upgraded for homeworking),
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)