26-11-2020 16:19
I am changing from an android phone to an iphone, do I need to change my SIM?
26-11-2020 16:21
No you can use the same sim card if it fits, but you'll need to call O2 to change your data bolt on to iData.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.