Solved: changing address

Anonymous · ‎28-05-2017

Hi,

I want to change my address because I want to upgrade, but I am not able to do so on the website because it requires me to type in a verification code which i cannot recieve because i have lost my phone. Are you able to change my address for me over the phone please.

adamtemp64 · ‎28-05-2017

Only customer service can help as we are all customers here like you use contact us at the bottom of the page

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎28-05-2017

Only customer service can help as we are all customers here like you use contact us at the bottom of the page

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎28-05-2017

thank you

MI5 · ‎28-05-2017

Have you also reported your loss of phone?
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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