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change over from my new sim to my old number.

kath
Level 1: Joiner
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‎04-04-2020 13:41

‎04-04-2020 13:41

Hi ,

I swapped from pay as you go to contract.  O2 said i could keep the same phone number which i did.

However if i ring someone its from my old number (the one i prefer to keep) however all my texts are sending from the new sim card...the one i dont want.
How do i syncronise/change my messages, texts to go from my old kept number as this is confusing all my contacts?

Thanks.

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MI5
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‎04-04-2020 13:46

‎04-04-2020 13:46

@kath 

Go to Settings >Phone >My number and edit it to your number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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‎04-04-2020 13:47

‎04-04-2020 13:47

 If this is an iphone you need to change the number in settings/my number/number

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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