change over from my new sim to my old number.

kath · ‎04-04-2020

Hi ,

I swapped from pay as you go to contract. O2 said i could keep the same phone number which i did.

However if i ring someone its from my old number (the one i prefer to keep) however all my texts are sending from the new sim card...the one i dont want.
How do i syncronise/change my messages, texts to go from my old kept number as this is confusing all my contacts?

Thanks.

MI5 · ‎04-04-2020

@kath

Go to Settings >Phone >My number and edit it to your number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎04-04-2020

If this is an iphone you need to change the number in settings/my number/number

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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change over from my new sim to my old number.

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