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1 ACCEPTED SOLUTION
Accepted Solutions
- 123084 Posts
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If you've bought a Pay monthly contract for someone else, in order to take your name off the contract and put their name on it, the new owner of the contract must submit to their own credit check. This is because the direct debit payments will be coming from their bank account. Normally O2 would expect you to pay off thev device first though.
We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.
Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
- 123084 Posts
- 826 Topics
- 7472 Solutions
If you've bought a Pay monthly contract for someone else, in order to take your name off the contract and put their name on it, the new owner of the contract must submit to their own credit check. This is because the direct debit payments will be coming from their bank account. Normally O2 would expect you to pay off thev device first though.
We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.
Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
