Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Turkey

I'm travelling to turkey next month, is there a bolt on to buy so I can stop massive bills? Thanks

Resolved! Id for collection

So I ordered an upgrade on the app says any form of valid id then my email says driving license but I only have a citizen card which has photo Id is this accepted

Resolved! Over charge

Hello, I am currently on holoday in Corfu, kassiopi, Greece. I received a message upon arrival that my minutes, texts and data will come out of my normal allowance. A few days into my holiday I received a message to say I was being charged £51+ for b...

Resolved! Request for a new SIM(new phone number) on same contract

Hello O2 team, Is it possible to change my number(new sim) please? I want to keep my contract as it is right now-no other changes, I wish I hadn't ported my old number to O2. Please help. Thank youBuck

Resolved! card payments not being accepted

HiI am trying to pay my contract that is overdue but it will not accept either one of my cards. What do I do? Thank you

Porting Problem - PLEASE HELP!! - EE to O2

Im at my wits end after a week of constant CS call sheet tell me the same thing over and over again I ported a number from ee to 02. Its been released by ee that account is closed, O2 tell me its in porting and every day for the last week it will 100...

Resolved! How to find live chat to increase spend cap

Hi,I’m stuck in a circular loop - trying to speak to someone on live chat or by phone to increase spend cap on my son’s phone (my account). Any ideas? Thank you

Porting from 3 to 02 still not working

I have now been without phone signal for three days. About 8 phone calls later and 5 escalations later, still nothing. My old number has been disconnected, the temporary number disconnected, the O2 account still says the temporary number and the port...

Resolved! Lost sim card

Hello, I need to get a new SIM card sent to my uk home address as I have lost mine whilst travelling. I am currently still abroad and need a replacement one sent to my home address asap please. How can this be arranged?

Resolved! Custom Plan

HelloI am looking at potentially signing up for a custom plan Upon receiving the terms and conditions, there is one bit that I find unclear and I wonder if anyone can clarify please In the part that says Airtime plan, it says ' Your Airtime Plan must...

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