cancelled contract billing

[Suart]

i cancelled a sim the day it arrived as the support i got was non existant, i was told it woud be cancelled immediately, i have now been told i have an outstanding bill on this new sim plus i will be charged late fees. I have a copy of the transcript where the o2 employee stated it would be cancelled without use.

[Cleoriff]

@Suart 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Suart 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Suart]

tried that, no answer then automated response, i have a chat id telling me it was cancelled. wasting a day off trying to sort out a mess that o2 made is so frustrating.

[MI5]

@O2Kayleigh or @O2KyleW 

can you help at all please?

[O2Kayleigh]

Thank you for the tag @MI5 . I will send you a private message now @Suart 

O2Kayleigh

[MI5]

Thanks @O2Kayleigh