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Ladd
Level 1: Joiner
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on ‎17-09-2020 13:41

on ‎17-09-2020 13:41

So my partner order an iPad Pro 11inch but when he got the confirmation to click & collect in a few days he’s realised it’s the 12.9 inch one he wants! Can he swap it in store on the day for collection ? The order isn’t on my orders yet so can’t cancel?
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Cleoriff
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on ‎17-09-2020 13:45

on ‎17-09-2020 13:45

@Ladd 

He wont be able to swap it, but he needs to go instore and refuse it. They will then send it back for him. He can order the one he wants instore at the same time.

It involves cancelling one contract and exchanging for another

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎17-09-2020 13:55

on ‎17-09-2020 13:55

@Ladd 

It can be exchanged under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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