Solved: cancellation

M1key · ‎27-10-2023

I have relocated from UK to an EU country. As such I do not need my UK phone. I am aware that my handsets still need paying for but can I cancel the pay monthly contract but just keep paying for handset?

MI5 · ‎27-10-2023

@M1key

You need to pay off the device plan fully Guide: How does O2 Refresh work?

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-10-2023

@M1key

You need to pay off the device plan fully Guide: How does O2 Refresh work?

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

M1key · ‎27-10-2023

I guessed that would be the case, thank you 😀

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