Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254907 Views
  • 2 replies
  • 2 kudos

Data usage warnings: completely contradicting actual reality

Hello, this is the Nth time that I get double (!) SMS and email warnings (at ungodly hours, too) about my having used up 80% of my data allowance for this month. As per all previous cases, too, this is NOT true (O2 account shows more than 50% remaini...

puzzled71 by Level 1: Joiner
  • 225 Views
  • 14 replies
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Signing the contract?

I recently made a new contract with O2.. Everything got accepted but didnt got any more information after that. I called O2 to ask whats going on and the guy said that they sent me a link to sign the contract (but I did no receive anything (I checked...

Izabela00 by Level 1: Joiner
  • 1460 Views
  • 3 replies
  • 1 kudos

no update on credit check for my device upgrade

I applied for an iPad upgrade yesterday, but I haven’t heard anything back about the credit check. Before purchasing, it mentioned that I was likely to pass, which would normally mean the order goes through. However, this time it stated that I would ...

Apple iphone 16 eSIM

Anyone else struggling with eSIMs. I upgraded to a iphone 16 last week but didn't realise until I needed to make a call that the phone and text was not working with e-SIM. I was on the phone 3 hours last week trying to get the e-SIM set up and tried ...

Duhperson by Level 1: Joiner
  • 152 Views
  • 8 replies
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Charge To Mobile

Howdi Folks. I have been with O2 for about 8 months, I am moving from H3G over slowly as each contract comes up. This week, I decided to setup Charge To Mobile for my 2 subs that I pay monthly. - Youtube Premium £12.99- Goole One 2TB Cloud Storage £7...

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Elihearts by Level 1: Joiner
  • 62 Views
  • 4 replies
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Resolved! New payment date not saving

Hi I have tried numerous times to change my direct debit payment date, it allows me to choose a new date, however the button that says save changes doesn’t highlight so the new date isn’t saved. Any advice?

Debbie83 by Level 1: Joiner
  • 57 Views
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Data not connecting in Prague / Czechia

The details.. Huawei P30 Pro, esim. For info - as soon as i landed in Prague I received the standard roaming text from O2 welcoming my to the Czech Republic. However I haven't been able to connect to data at all. I've restarted my phone. I've powered...

moz_1983 by Level 1: Joiner
  • 106 Views
  • 1 replies
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Leaving 02

Monthly contractMy Bill is apparently due tomorrowi requested a PAC code but i won't be able to use it for 2 daysWill i be charged a whole month for a day or so's 'useage'?Is there anything else i need to do to cancel?[i didn't know my bill was going...

Cancelled order and told to call the fraud team @Dave_O2

My wife recently ordered an upgrade on her pay monthly tariff. The order was processed and was out for delivery this morning. Not long after recieveing a timeslot from DPD, she got a text message to say the phone was on it's way back to o2 because I ...

leepoll71 by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos