Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Bill

I want to pay bill online

Switch up issue

Hello all, so I decided to switch up last month. I have received a email confirmation that my old device has been received and passed all the checks. The email also said my old device would be paid off “soon” however it’s still showing as active in m...

Data usage warnings: completely contradicting actual reality

Hello, this is the Nth time that I get double (!) SMS and email warnings (at ungodly hours, too) about my having used up 80% of my data allowance for this month. As per all previous cases, too, this is NOT true (O2 account shows more than 50% remaini...

Signing the contract?

I recently made a new contract with O2.. Everything got accepted but didnt got any more information after that. I called O2 to ask whats going on and the guy said that they sent me a link to sign the contract (but I did no receive anything (I checked...

no update on credit check for my device upgrade

I applied for an iPad upgrade yesterday, but I haven’t heard anything back about the credit check. Before purchasing, it mentioned that I was likely to pass, which would normally mean the order goes through. However, this time it stated that I would ...

Message says mobile network not available in Portugal

On holiday in Portugal and have lost my mobile network.

Resolved! Apple iphone 16 eSIM

Anyone else struggling with eSIMs. I upgraded to a iphone 16 last week but didn't realise until I needed to make a call that the phone and text was not working with e-SIM. I was on the phone 3 hours last week trying to get the e-SIM set up and tried ...

Resolved! O2 blue Mondays

I've won prizes the last two Mondays on Blue Mondays but have not received emails with the vouchers for either. Last Monday I won the 5 pound flowers and then this morning the 20 pizza express voucher. I'm beginning to wonder if these vouchers exist?...

Resolved! New payment date not saving

Hi I have tried numerous times to change my direct debit payment date, it allows me to choose a new date, however the button that says save changes doesn’t highlight so the new date isn’t saved. Any advice?

Data not connecting in Prague / Czechia

The details.. Huawei P30 Pro, esim. For info - as soon as i landed in Prague I received the standard roaming text from O2 welcoming my to the Czech Republic. However I haven't been able to connect to data at all. I've restarted my phone. I've powered...

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