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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234910 Views
  • 2 replies
  • 2 kudos

Terrible service

I was leaving my old network, and went to an O2 store to get a pay monthly sim, I had my own phone a S20 ultra 5g so I just wanted a basic one month contract. I was signed up, new number etc and it appeared to be ok Then I noticed that the data was r...

blink by • Level 1: Joiner
  • 962 Views
  • 6 replies
  • 0 kudos

Upgrade current sim only with a new sim from Virgin volt bundle?

I currently have a pay monthly sim under contract until November. Virgin Media have offered me an unlimited sim with a bundle. Can I upgrade my current number to this sim?I tried asking o2 and they advised I would need to pay early termination charge...

Gadget34 by • Level 1: Joiner
  • 714 Views
  • 3 replies
  • 0 kudos

Resolved! I want to switch

Hello My contract expires on 4th of April and I want to switch to sim only plan. How can I do that?

Mariaa by • Level 1: Joiner
  • 401 Views
  • 2 replies
  • 0 kudos

Resolved! Pay Monthly DD

My DD payments have been taken on the first of the month for many years, is there any reason why the March payments have not yet been taken.

1handclap by • Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Upgrade issues

I am wondering if anybody can help me please. I have been trying to upgrade since Wednesday with no joy so far. Initially, when I was sent the link to click to complete the order from Retentions, it wouldn't log me in and kept going back to the log i...

debjay by • Level 1: Joiner
  • 4634 Views
  • 24 replies
  • 0 kudos

Resolved! O2 price match USwitch deal?

Uswitch offering O2 contact that makes most sense for my usage (12 mth, 4GB pm, u'l text, mins @ £6pm). I'd like to move to this O2 contract.Happy with using USwitch for O2 contacts - contract is with O2 and all works wellWould be easier for me (and ...

Resolved! Australia

Does my airtime plan cover me to use my phone in Australia please? 

SusieQ by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Airtime Rewards

Has anyone else redeemed rewards from Airtime Rewards only for the credit in O2 to disappear?

Resolved! Cannot log into My 02

Hi, I cannot log into my 02. It says I’m not registered but I have used the app previously. I’d like to check if there is a cost to use my data in Tenerife.Thanks! Vicki

Vicki4 by • Level 1: Joiner
  • 881 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

Hi there, I have a PAC code and want to put it through with you guys. 

Jared by • Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos
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