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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Number of SMS messages mismatch

My o2 account detail shows 30+ texts from my phone over the current bill period. But the summary of what's left on my current month shows over 100 texts below my max of 500. So - my query is - how come there's such a mismatcch in numbers? I'm pretty ...

Kilrymont by • Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

O2 offers definite credit check pass

O2 this week began to offer new customers a guaranteed credit check pass in store when they connect to contract. O2’s new deal means customers applying for a monthly contract with handset that fails the vetting process will, instead, be able to conne...

Anonymous by • Not applicable
  • 31142 Views
  • 24 replies
  • 0 kudos

Resolved! how to complain

How can I complain to O2? I have tried so many different ways including using the complaints code and after 7 days yes 7 days I still have had no contact with anyone in the complaints dept. I presume the next step is OFCOM or small claims court. Can ...

mychips by • Level 1: Joiner
  • 989 Views
  • 2 replies
  • 0 kudos

Resolved! My bill

I joined a new tariff on 5 July, paying £5 per month for 10Gb data and unlimited calls and messages, as shown below. Resign order : [Removed] Airtime plan 10GB, Unlimited UK Minutes, Unlimited UK Texts, 12 months£5.00 Sim no: [Removed] Spend Cap - Sp...

Resolved! cancel number

i notice i have 2 numbers on my account, i was informed by virgin that when i change my number over that my old O2 number would be cancelled but i still see it on my account ?

walshayy by • Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Resolved! Phone

I am just wondering is it possible to add a second phone to my account 

Dayle by • Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

Why have you mailed me stating my bill is £32.72 where as on My O2 is states £26 and every other month it has always been £20.94?

Jon14 by • Level 1: Joiner
  • 432 Views
  • 2 replies
  • 0 kudos

Resolved! buying second contract

I have an existing paymonthly contract but wanted to buy a 2nd one. I have added the product to my account, when I go to check out if I choose "get a new number" will that be a separate contract/sim or will it replace my existing contract? Thanks

Resolved! Billing

I currently pay for my daughters phone how do I change it over to there names so they have their own account

Hamp by • Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Calling uk from Portugal

I am abroad and my internet is working. I can receive calls and texts but cant call UK?

ZE1 by • Level 1: Joiner
  • 1233 Views
  • 4 replies
  • 0 kudos
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