Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

24 hours upgrade

This network is so [Removed] . I can't believe I have to pay for this service. I upgraded my phone now I can't make any calls. I called o2 and a woman from o2 customers service called Mapisa said that any one upgrading network will not work for 24 ho...

Resolved! Issue paying device plan

I need to pay the device plan for one of my devices however when I go the payment section on 02 app it says there is an issue, please try again later. How do I resolve this and pay the plan

Resolved! £400 prepaid mastercard

Hi I recently took out a new contract with an offer of £400 prepaid MasterCard. It does state that I will be sent an SMS/email so I can claim this. As of yet I still haven't received either the email or SMS. Does anyone have any idea how long it take...

Major headache with cancelling contract - help needed

Hi, long story short. I ordered 4 sims all pay monthly for my family.I tested just one (mine) and had network issues so decided to go back to old provider.I phoned O2 within the 14 days to cancel all 4 contracts and to get the PAC code for my number....

No ID for click and collect

Ordered my upgrade to the store got an email saying I needed photo ID which I don’t have is there any way around this they mentioned cancelling the order and having it returned and then to reorder to be delivered to my house but not really been clear...

Resolved! Mobile Data

Hi I have an issue where I have 2 or 3 bars of 4g, and my mobile data won't even load a simple web page. This happens in numerous locations. Very frustrating every time I need to use it it fails me.

Resolved! 02 Travel insurance

What is 02 travel insurance

Resolved! Plethora of Bills

Can somebody explain why I am receiving three bills per month instead of one?Alan.

Resolved! Buying 2 things together at O2 online

Hiya. I'd like to buy a tablet and smartwatch together but it won't let me add both to the basket. Do I have to buy them individually?

Resolved! Apple Watch selling and in contract

Hi there, I bought an Apple Watch on contract pay monthly just over a year ago, though it’s just been sitting in a draw. I’ve never missed a payment or anything on it. Can I sell it on, or do I need to cancel anything with o2 first? If I do sell it o...

O2

Forum Posts