Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texting the US from UK

Hi,My daughters have been texting a friend in the US. I've got a zero spend cap on their monthly contract, so does this mean texts to the US are free on a monthly unlimited texts plan as it's allowing them to text her.I can't find the answer to this ...

Resolved! Missing delivery

My upgrade phone was delivered to my previous address

Resolved! Spending cap

I’d like to opt out of my spending cap please

Data add on

I am in Spain. what is the cheapest way to add data, say 3Gb and how long will it last? thanks

Earbuds for £1

Has anyone actually managed to redeem this offer? I purchased an S23 Ultra on the 18th June. Still no code. I've now rung them 3 times (currently been on hold for 1hr 27mins). Each time I get told my issue is been 'escalated' and someone will contact...

Resolved! Roaming in Turkey

We are about to go on holiday to Turkey but I’m finding it very hard to find out if we will have coverage and what the costs will be. Can anyone advise please. Seems to be impossible to get assistance from O2

Resolved! Why is it so difficult

All I am trying to do is move my old o2 number to my new o2 sim. It has been a week now and ring the customer service team is like some form of torture. Can anyone in the community or the customer service team please help. It is getting beyond a joke...

Resolved! what is direct live chat link (url) ?

what is direct live chat link (url) to the customer team or advisor?

Resolved! How do I add a second phone.

I want to add a second phone to my account for my wife. Can I do this online as I can’t seem to find a option to add another?

no data left??

hello, when out and about i cannot get any data services because the service says that i have used up all of my allowance. however, i have just received a new phone and started a new contract from 2nd august.can you pls look into this and get back to...

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