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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 240789 Views
  • 2 replies
  • 2 kudos

Resolved! Change to sim only and I am now a student

Hi,I'm just about to change to a sim only plan as my contract has come to an end. Am I able to get student discount on the sim prices as I am also a student?

Caz14 by • Level 1: Joiner
  • 763 Views
  • 2 replies
  • 0 kudos

Resolved! direct debit

I have changed provider but my monthly direct debit is still being taken from my account. Why

jeanmcg by • Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

Resolved! lost phone

hi can you place a bar on my phone as it has been lost 

B-G by • Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Call charges on latest bill

I have been charged for extra calls to numbers O2 does not recognise. The numbers are 0061404551726 and 00678533925119. What do these relate to?

Watchet by • Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Resolved! Switch up

Hey guys for switch up do i need to factory reset the handset and remove screen protectors etc?

Dazza811 by • Level 1: Joiner
  • 623 Views
  • 3 replies
  • 0 kudos

Resolved! Free air buds with new phone

I bought a new phone in o2shop. Got an email saying I was entitled to a set of air buds when I went into shop code did not work what do I do?

VAT invoices

I have been trying to get the last 6 months of VAT invoices on my account...I have contacted O2 several times, and each time 'it'll be a few days', and nothing resolved. I've been trying for a month now - I need these VAT invoices!!

Bre1234 by • Level 1: Joiner
  • 530 Views
  • 3 replies
  • 0 kudos

Resolved! VM to O2 - no inbound calls or texts on O2

I swapped my VM eSIM for an O2 SIM 3 days ago, since then I'm not getting any inbound calls or texts. Outbound is fine with my normal number being sent. Rang VM they told me to ring O2Rang O2 they told me to ring VM Helpful.

icliddle by • Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Potential new deal better than current , disappointing /confusion

Hi am looking to upgrade my handset . A potential deal is £11.09 for handset and £12.00 for airtime ( free calls and txts and 5gb)I own my current phone and my airtime Is £16.47 ( free calls and txts and 3gb) I am concerned that I’ve been getting rip...

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