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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 252890 Views
  • 2 replies
  • 2 kudos

Charged because forgot to cancel tariff

I did not realise I would automatically be charged for the next month. I am in Africa now and the tariff I was on does not even work here. Can I get a refund?? It was £15.00 charged that I can't even use

JADEEEEEE by • Level 1: Joiner
  • 390 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt on

I need to cancel the bolt on's on my son's mobile [Removed] - I didn't realise they automatically renewed and my son does not needs these, please arrange for a refund of these also.

Resolved! Cancel order or customer service can help

Hi, I’ve placed an sim only deal through Uswitch website last night.Deal was 15Gb £7.99Just noticed there’s a deal 30gb £8I want to change that to £8 deal as I’ll be getting double the data with just 1pence extra. Can customer service change it for m...

Parumoni by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! Moving from PAYG to PAYM

I am a O2 customer since last 7 months and now plan to shift to PAYM contract when new iphone are launched. My credit balance as of now in PAYG is around £200. When i switch over to PAYM, what will happen to the balance in my PAYM account.

Resolved! Contract end

What happens with my monthly payments when my sim only contract ends?

J147imh by • Level 1: Joiner
  • 557 Views
  • 2 replies
  • 0 kudos

Resolved! Charges

Why was i charge £5 

AG17 by • Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Problem adding promotion code for accessory

I received text this morning offering Samsung Airbuds for £1. I have recently purchased Samsung S23 from O2 store, so had heard of offer, this was the first time I have received code. When I click on link in text, I get the Samsung Airbud page, I the...

Resolved! Pay as you go - how to start tariff early

Hi, I ran out of data and minutes and topped up. However, thought it was just a case of starting the tariff early but cant seem to find out how to do this.Is it possible?thanks

Anonymous by • Not applicable
  • 12444 Views
  • 6 replies
  • 0 kudos

Resolved! Lost sim

I lost my sim, I don’t have a voice to call the helpline. How do I request a new sim

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