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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 261764 Views
  • 2 replies
  • 2 kudos

Bill

Why have I been charged a bill when I’ve cancelled my sim only contract & moved to another network?

PG8 by • Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! additional harges

Why am i being charge £4.99 per month for purchase cover. This is not a service i have ever requested or wanted as i do not make purchase's over my phone Please cancel this straight away

iPhone 15 Pro Max

Hi all. I pre-ordered the iPhone 15 Pro Max in store as part of my Switch Up. Before leaving I was texted a reference code & given a receipt and told to bring this back to store on pick up day which according to text is **Personal info**23. I just lo...

cacaaa by • Level 1: Joiner
  • 1314 Views
  • 3 replies
  • 0 kudos

Resolved! Split Port PAC

Hey all, me and the wife are really struggling as our number ports from EE to O2 over the last couple of days have both failed. and it’s funny because we are on two seperate accounts! I submitted my PAC code to O2 on Tuesday 03/10/2023, it was 6:10PM...

RobbSST by • Level 1: Joiner
  • 1289 Views
  • 3 replies
  • 0 kudos

Resolved! Paying the paymentbplan

So I decided to change from pay monthly to payg with o2 and keep the same number. All of this was fine, I had my final bill calculated and I put it into a payment plan to pay over 6 months. Again all fine. The day to pay comes for the first installme...

KayPri by • Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! direct debit details changes

I have three numbers on my account can I change the direct debit details one of these?

Laszlo1 by • Level 1: Joiner
  • 549 Views
  • 1 replies
  • 0 kudos

Resolved! Travel to Israel

I’m travelling to Israel, what is a recommended tariff method, do I need an add on?

CA04 by • Level 1: Joiner
  • 10290 Views
  • 9 replies
  • 0 kudos

Resolved! Premium text charge

I have a premium text charge that I don’t recognise on my bill. How do I check what it was in connection with?

MB72 by • Level 1: Joiner
  • 753 Views
  • 2 replies
  • 0 kudos
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