Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fraudulent 02 contract set up.

Hi all, I've been a customer of 02 for numerous years and have a current contract with them. Today I received a letter from 02 regarding a new contract which has been set up in my name and address which includes an £800 iPad. I immediately contacted ...

Error - Track My Order

Trying to track my pre order but it’s showing an error is anyone else having the same issue?

how do I change the email address linked to my account

i'm changing my email address. How do I change the email address linked to my account and to which O2 sends emails

Upgrade

Hi guys, I have just upgraded my current phone yesterday, I have paid off my current contract and meant to start a new one, My new phone is meant to come tomorrow but I have not had any order confirmation regarding this, I did screenshot my order num...

I have just upgraded my phone,can i change my mind about recycling my old phone

Can i change my mind about recycling my old phone

Trade in old device

Anyone know how I trade in my old device? It was part of my upgrade plan to send my old one back and get money off the amount for the new phone...but I've not been told how...Thank you

Wifi calling

According to my details wifi calling is turned on, but it isnt

Resolved! Insurance

I want to cancel my O2 insurance but it I cannot find how can I do it. Please enlighten me.

Resolved! August's bill

Ref Device No. xxxxxxxxxxxxx My monthly bill is usually around £13. In August it was £54.66. With £34.63 billed as minutes where usually it is £0.0 What has happened? Thank you. [Mod edit: Please do not share personal details as your posts are visibl...

Resolved! Cant get through to customer support waited 180 mins and then it hung up on me

Customer services completely unavailable for the last 3 days. In total I have waited 4 hours in queues and still no response....?

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