Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Scam

I had a call from a recognised o2 number 03448090202. The woman said I was chosen for a 40% discount on my tariff. She told me I would receive 2 txts which I did and it came up on my phone as from o2. The first one stated the usual *FRAUD ALERT - MUS...

millik by Level 1: Joiner
  • 4 replies
  • 1 kudos

Resolved! phone stolen direct debit cancelled

i have cancelled direct debit via bank and was wondering if o2 will just cancel contract and services as i have tried to do so via customer services but phone was stolen so i cant use app, phone has been paid for and is just for data and texts and mi...

Resolved! Loyalty discount

O2 wrote to me to tell me my tariff was changing to a cheaper one, which was more than I was paying. (I have a £10 loyalty discount and have done for many years, taking it from tariff to tariff.) I called and was assured that the letter and text did ...

Resolved! New phone

I’m an 02 sim user and I’ve just received my new iPhone 12 Pro 5G and a new sim, do I just my old sim or is the new on still my number?

Pmaggers by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Are texts still received when bill is paid late

Hello there, I have a question, I am ashamed to admit that I am late paying my bill due to issues at home but will pay it in the next few days, I have found that I can't call out or send text messages but does that mean I cannot receive texts? I real...

Resolved! Paying my bill

Hi there,I missed my direct debit bill for my airtime and phone bill however i have now paid both back manually through the o2 app. I was sent an email receipt for my airtime bill payment but not for my phone bill payment and on my o2 account it stil...

Resolved! Beata trepa

I paid for the phone on April 20 and until today my phone is not working, my number [Number removed]

Resolved! Billing

Just last night I was sent a text about my bill, and today I’ve woke up with a “late fee” charge without having received a single text message or notification about it. Surely this is incorrect.

mama by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Larger Plan Bill

Normal bill is 27.00, this time i got a bill for 27.37.I haven't used any extras so that's just the basic tariff...It's just 37 pence but i need to know why.

Alex1409 by Level 1: Joiner
  • 1 replies
  • 0 kudos