Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21744 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 203992 Views
  • 2 replies
  • 2 kudos

INTERMITTENT CELL SERVICE IN SO15 AREA

I have been suffering intermittent cell service in the SO15 area for well over a week - one minute it is there and then it is gone. I was sent a new SIM and have activated it but the problem persists. The latest advice I received was to take my phone...

Resolved! Stolen Phone, Cancel Contract

I've just recently had my HTC Sensation stolen while away at a venue with work. While my phone will be covered by insurance, I haven't been happy with the phone or O2 since I got it. I have about 11 months remaining on a 24 month contract and was hop...

Anonymous by Not applicable
  • 1654 Views
  • 3 replies
  • 0 kudos

Resolved! My Bill

I would like to know just what kind of a service you guys are running here. Just let me explain my circumstances here: I decided to go from my Pay & Go Service with O2 to a monthly plan, and by doing such a thing I was going to be getting quite right...

Anonymous by Not applicable
  • 1095 Views
  • 3 replies
  • 0 kudos

Resolved! I am in Ukraine!

I am in Ukraineand I can not top-up via Ukraine visa card, why?

Anonymous by Not applicable
  • 1017 Views
  • 1 replies
  • 0 kudos

Resolved! Small charge on bill for something which should be covered

Hi All Silly question time and one I will be asking O2 later! I have been through my bill today with a fine tooth comb as there was a charge I didnt recognise which was genuine. However in doing so I have noticed a call off peak mobile to mobile whic...

Anonymous by Not applicable
  • 646 Views
  • 1 replies
  • 0 kudos

Resolved! Diverting incoming calls while I'm abroad - monthly contract

I wonder if anyone can clarify this. I have just had a very confusing live chat with an O2 person, and I don't think he understands the question - I suspect they are in an overseas call-centreI'm going abroad soon, and want to divert all my incoming ...

Anonymous by Not applicable
  • 7537 Views
  • 2 replies
  • 0 kudos

Resolved! 5 days Without Service. Thanks O2!

Hi, I need urgent help as I've had no service for 5 days now, and O2 don't seem to know what they're doing. Friday morning I went into my O2 branch and took out a new contract with a iPhone 5. I explained that I already had a contract with O2 that ha...

Anonymous by Not applicable
  • 1490 Views
  • 6 replies
  • 0 kudos

Resolved! Think I've been scammed.

My wife was playing a game on her Samsung Tocco Lite at the weekend, and after finishing what she was doing, she received a text giving her an unlock code for a game and saying that she had been charged £4.50 for the game and that by using the unlock...

Anonymous by Not applicable
  • 4805 Views
  • 6 replies
  • 0 kudos

Topping Up Difficulty: What happened ot my ten pounds?

I had only 2 pence left on my phone so I topped up a Tesco. It was the first time I topped up since I bought my Samsung phone not long ago. I then topped up and I got a text back saying that I have 10 pounds and 2 pence.I then made one call later tha...

Anonymous by Not applicable
  • 971 Views
  • 5 replies
  • 0 kudos

picture message and guru

were have the guru's gone you used to be able to talk to them on this web site i had to have 02 block the internet on my phone as i had an appt i couldnt stop connecting to the internet but i have just found out i cant recive picture messages beacuse...

Anonymous by Not applicable
  • 1753 Views
  • 27 replies
  • 0 kudos