Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff without 1 pound per day data.

Hello, I have a tariff with a pay as you go tariff. Every day takes 1 pound for the data. I would like to know what is the right tariff not to pay everyday that pound. Only I need make calls and receive calls (and text messages). Thank you

Resolved! Nokia Ashe

Are there any free ringtones from 02 for the Nokia Ashe?

Resolved! data roaming abroad

I have just got to Peru and data roaming icon '3G' will appear on my iphone 5S but roaming wont connect. Any clues?

Resolved! Can you upgrade from a business account??

Hi. I'm going round in circles here. For some reason I was put on a business plan (not sure why, can't remember) but I can't see an option to upgrade when I log in. Next month is when I'm due to upgrade. I also have a MyO2 account but all this says i...

Ridiculous bill

My daughter has just received her bill which is 20 times her average, getting no satisfaction from customer service; has anyone had a similar and recent experience? I understand from other user groups there is a scam doing the rounds targeting kids.

Resolved! PAYG topup???

I was wondering if someone can help me. Having left O2 I transferred my number to a PAYG sim. I would like to topup and keep it as a spare without having to topup every month. I've looked on o2's website and all those payg tarrifs are confusing!! Wha...

Resolved! 3G internet problems after new sim

Hi. I changed my sim via O2 as my contract finished so now I'm on a one month contract but since then I can't get internet although phone shows 3G. Any ideas

Resolved! o2 contract rejected not happy

I was in debt with o2 and it got sold off to lowell - i paid it all but it is still coming up with a default on my credit file regardless of me paying it all off they said it could take up to 50 days. I applied a few weeks ago- and o2 accepted me and...

Blocking port number 35960?

Hi GuysI'm looking for confirmation that the port number 35960 is not blocked using O2 sim cards? Thanks Steven Davies

Resolved! Balance read out before each call

Before each call I place, a lady says "This is a free call, your balance is low". The live chat with O2 was extremely unuseful and I intend taking this issue further. I have a 4G Pay & Go Go Go sim card and have to top up by £15 each month for minute...

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