Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I get refunded for 4th handset in 6 months?

I have posted about this same issue last week, but have since had further developments from o2. I have been a loyal o2 customer for over six years. In April 2012 I faithfully renewed my contract again for a HTC one X. I paid for insurance on top of m...

Resolved! hotspot and tethering

when you use your hotspot on your phone, does it come out of your monthly data allowance?

Resolved! Changing my number

I am a pay as you go customer, I was wondering if I could change my number but keep my sim card as Ive got credit on there and bolt ons.Is this possible? If so please reply

Resolved! Unlimited wifi

Hi - I am not great with technology so a quick question I could do with clarifying before I upgrade my phone/tariff etc. On my old tariff I got unlimited wifi, and I could get that through any provider, so at home I get broadband through sky and I co...

Resolved! Early termination of contract? How does it work?

As per title, I have stumbled across a good pay monthly deal recently and was thinking to sell my current phone off and get a new phone deal and it works out well worth the price even if I have to pay off 2 contracts at the same time. However, I don'...

Resolved! Pay Monthly - Upgrade early?

Hi, I was wondering if anyone knows, is it worth phoning o2 to ask if it's possible to upgrade my phone early? My upgrade date is in just under a month but my phone screen is cracked (I have no insurance on it) I'd even be willing to pay the remainin...

Resolved! Upgraded phone - still no sim activation and refused an exchange when asked!

Hi, I went into O2 in Preston, Lancashire on Friday 12th October and I upgraded my sim only contract to a contract for a Sony Xperia T. It was all done and dusted by 3pm and I went home, being told my sim would be active in the next two hours. I had ...

Resolved! No Service

I recently moved into a new house on Saturday and have found that I have 'No Service' through-out the house. After resetting 'Network Settings' I can sometimes get 1 or 2 bars for a few minutes, but it always goes again. My partner, who uses Orange, ...

Resolved! Turkey Turning off voicemail

I'm in Turkey for a holiday and have went online to check my bill and have discovered I have been charged £4 or £5 a day for receiving spam calls from the uk on my voicemail for last few days. I have now removed my sim card from phone. Will this stop...

Resolved! Samsung Galaxy S3/LTE

Hi, In a chat with an O2 advisor yesterday I asked when O2 would be getting the LTE version of the S3. He told me that the current S3 that O2 hold already has LTE "installed". That's not correct right? He also told me that O2 will have 4G by end of M...

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