Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need a new phone

Hello. Basically, my mum has been with O2 for almost 7-ish years and she had been on Pay & Go for a majority of that time. However, one day we had a phonecall, where an O2 worker told us that she can 'upgrade' her tarriff to Pay Monthly, at £9 a mont...

Resolved! Service in Cornwall

I have recently opted for an O2 system but find there is no service in Fowey and no explanation in fact nothing to indicate that the service is going to be available. Is there going to be a service or should I change network. Views appreciated

29p for a smiley ? I'd rather frown

Same subject again, charges outside normal allowance.When I queried charges for messages I had not sent using the online chat facility with an 02 advisor, was told that if a smiley is sent it's classed as MMS message and costs 29p !My hairdresser has...

Resolved! unlocking my phone

i want to unlock my iphone 5 o2 have said they cant according to the mail on sunday they can how do i do it

Resolved! messages

I have just started my contract ( 2days ago) and i send a couple of messages to family letting them know my new number and included a smiley in the message. Today i checked my o2 app and found i had been charged 33pence for each message. But i have u...

4g in India

HiCan anyone help. Im going to india shortly and last time i went my 4g wouldnt work,What do i need to do or is the 4g not very good over there.Thanks

Resolved! Cancel my contract

I was 13 months in to a 24 month contract and I broke my phone (with no insurance). The contract was under my Grandmother's name and she paid off the outstanding amount owed for the handset (£250) and believed that, that contract was now over. I have...

Nokia 625 Screen Damage

Dear All I accidently dropped my Nokia 625 at the Weekend and was disappointed to find the Screen, totally smashed. I am not ensured with this Phone and was wondering how much it would therefore cost me to replace the Screen. Many thanks in advance f...

Resolved! Data allowance still does not seem to reset properly

I'm abroad at the moment, and coincidentally my allowance is supposed to reset whilst I'm outside the UK once again (my billing date is on the 14th). I'm using a local sim+TuGo combi, so I've took the O2 sim out of the phone before jetting off. I hav...

Resolved! Keeping my current number

I am an O2 customer already and currently have a Samsung Wave II which I've had for a few years now. My brother gave me his old iphone 4 (also on O2) in the hopes that I could transfer my number over. However, the information on the site seems quite ...

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