Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacement SIM.

Hi everybody. I've got a problem with my new replacement SIM card, I can't activate is, it's told that I'm supposed to get 6 digit code, but HOW if I'm not having network on both of my old SIM and new SIM?Please help!

Bill Delay

Hello. I've got 2 mobile plans, one for me and one for my son. His plan is fine, but for me, I've had an unusually large bill - over £40 more than usual. I've contacted the o2 staff, and, after an explanation of how I simply can't pay the bill on 9th...

Huge data bill - help

My latest 02 bull is totalling over £700. I am most distraught as my average monthly spend is around 130 pounds. I travel very frequently, usually once a month and always use data in the same way, usually connected to wifi where possible. I am not su...

Resolved! On hold for 1hr 6mins and counting!!

I'm bored now!! I just 'wanted' to speak to advisor about an offer we were offered yesterday..... Contemplating on moving to Vodafone like the other half!! 3min queue yesterday to talk to them!

BIG BILL Email Not from O2 - Phishing Alert.

Don't click the link if you get an email about a BIG BILL. !!http://news.o2.co.uk/2014/05/29/phishing-alert-may-2014/

Resolved! micro sim

Hi guys, is it possible to change sim cards from a large size to a micro sim and be able to keep the same phone number? thanks for any help

Resolved! 1750 & 1760 don't work

I want to disable my voicemail, however calling 1760 results in an error tone (as does calling 1750). The O2 help page on voicemail states: "To switch 'ON' your Voicemail 901 service you need to dial 1750 from your mobile and to switch 'OFF' dial 176...

Resolved! Upgrade in a middle of the month

Hi guys,I am leaving abroad by the end of the month and wanted to cancel my 12 months agreement I've signed up at some point in July. Crazy thing happend as I was unable to cancel it straight away without paying extra fees but I was able to upgrade t...

Resolved! iPhone 6 Plus price on O2 Refresh

My contract will end next month and I am looking at upgrade options. I was looking at tariff that include iPhone 6 Plus 16GB O2 has pay monthly tariff refresh for £53. In the breakdown they say that £30 is the phone payment and £23 is the airtime pay...

Resolved! Final bill payment

Just a quick question, when O2 produce a final bill does a letter get sent out and is this payment a direct debit? I thought I had to pay in the bank or over the phone?I recieved an email today telling me the price and it will be billed normally so t...

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