Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account access

It appears I have an old account and created a new one. `both accounts have been merged by O2. However, depsite only having the sme mobile number forsome 20 years now, the O2 system tells me there is no record of my mobile on ANY account wih O2! Any ...

Resolved! Nuisance calls and texts

Hiya In the last two weeks I have received over 200 calls and texts, all of them loan scams and financial offers aimed at some person called Tracy. They all appear to be from the same small circle of companies, but each and every one comes from a dif...

Resolved! Big Bundle

Can anyone confirm of the minutes and texts included in the Big Bundle tariffs are to any netwrok or just to o2 numbers? I am currently on a simplicity tariff that has minutes to any netwrok and texts to any netwrok but only 500mb of data. I was hopi...

Resolved! SIM card security compromise

Hi, I don't usually post here anymore, but just wondered if anybody knows whether O2 sim cards are amoungst those manufactured by Gemalto, which are now known to have been compromised by GCHQ. If so, can we have them replaced with non-snooping versio...

Resolved! Need to cancel my rolling contract asap

my phone is broken- has been for 3-4 days- i've been trying to contact o2 about cancelling my rolling contract however for a few weeks as my phone hasnt been working right for months- And i've used the links people have provided to cancel my contract...

Resolved! How do I get a £10 PAYG refund?

Topped up £10 3 times, only needed twice. Is this possible? Is it easy?Thanks

Resolved! huawei e3131 dongle

I just unlocked the huawei e3131 dongle, I bought a O2 broadband sim.I have registered the sim, In My O2 products and services, it says huawei e3131s-2 When I try to connect it says, Connection failed. The profile is invalid. I have search the forums...

re upgrade

My phone is due for upgrade fairly soon, I had a call from aerial sayin they are part of 02 and said about me having just new sim, although at the time I said yes I have not received sim but had email saying that I should of had new phone and or sim ...

upgrade cancellation?

So, I got a samsung s5 upgrade on friday and on friday eve realised that I do not get signal where I live on this phone. It isn't a phone fault, as someone else has the same problem. And, if i go outside I get a full signal. My old handset gets 3 bar...

Resolved! minutes

How many minutes have I used talk time each month

O2

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