Pay monthly tariff

[Anonymous]

I have a pay monthly sim only, this gets me unlimited calls and texts and 1gb of data for £21.. Received an email from O2 saying they have looked at my data usage and they have a better offer for me for an extra £5 a month they will give me 2gb of data. So I would be paying £26... a month. Yet if I want to upgrade my sim and get a new one, I can get the unlimited calls and texts plus 2gb of data for £22 a month! Why was I not offered this deal by O2. Only issue I have with not getting the new sim is, they don't send micro sims out plus I don't want to change my number.

[MI5]

You can get a micro sim, if you specifically ask for one and your number can be transferred to another sim, so no need to change numbers either.

[Anonymous]

I asked for a micro sim when I bought my pay monthly deal and transferred my number over to it. When I got the sim in the post they had sent me an ordinary sim. It was a hassle then trying to get a replacement micro sim, which I had to then get the data and number transferred on to it.

[MI5]

It shouldn't be a hassle but things do go wrong occasionally, I guess.....

[Anonymous]

You should hopefully get the right one this time. Tariffs change all the time so this specific deal might not have been available at the time

[Anonymous]

When I changed tariff recently they sent me a new sim, it was a combined sim, all the sizes were there you just had to pop out the size you needed.

[Bambino]

If changing network providers isn't an issue, the OP should shop around. There are much better deals on offer elsewhere for the prices she's being quoted from O2.

[Anonymous · Accepted solution]

@Anonymous I thought that was the normal route nowadays then again I upgrade instore so they did the sim for me

[jonsie]

Definitely shop around or go for a sim only deal. I spoke to retentions and went for the 3GB  with unlimited minutes and texts for £20 and managed to get a £4/month loyalty discount with a free accessory kit thrown in. Definitely worth asking the question and I didn't need a new sim.

[Anonymous]

Nice deal @jonsie