Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Network

Hi, as soon I leave the house my network gos down, for some reason I have to turn on roaming data. Does this cost me more

Resolved! ipad pro 2021

Hey there, I ordered an Ipad Pro a week ago. When checking on my orders it says that it still needs to be processed, does anyone know how long this takes?

Lbrad28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My phone is working at all

When I am trying to make calls it is not doing anything and when people try to call me it is saying number not valid I don't know what is going on

Resolved! Wrong Price

I’m am absolutely disgusted. I was told the price of my sim only contract would be £20 in February. I have now noticed that I have been getting charged £25.49. I don’t understand how this has happened and will be cancelling my contract.

GIUSEPPE1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New phone upgrade

Hiya I hope you are all well I've tonight upgraded to phone 13 now am from Scotland picking it up in East Kilbride but it says I need code from email which is cool but also need photo id now I don't have like passport or passport but I have young Sco...

Liamski by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! 2nd purchase failing

I was able to order a PAYG simonly contract for one of our family devices but when trying to complete the second i am now getting the purchase declined or at least its failing at the last screen when placing an order. Anyone know the reason for this?...



Resolved! Defence discount service

I’ve just taken out a new iPhone and I am trying to add my defence discount service as I have a card as I am an ex forces. It’s asking for pay slips or email address which I haven’t got as I’m not in the forces anymore, how do I get this discount app...

Lee9405 by Level 1: Joiner
  • 1 replies
  • 0 kudos