Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ending phone contract

I have a phone contract which my son has used as his phone, i also have other contracts not phone they are tablet & laptop. my son is now 18 so wants to have his own contract with another network so i want to end my phone but keep all my others going...

Sim not working

I have just bought a new phone transferred my old sim. I tried to pay the monthly payment yesterday but had problems receiving the OTP code. My wife managed to pay it on my behalf now I can't receive or make calls

Moving to Australia semi permanently

Hi,I plan to move to Australia this year semi permanently (maybe for 1/2 years ) - I wondered with my phone contract , providing I have the o2 Travel Inclusive Zone would this allow me to retain my UK number, and use my allowance as normal in Austral...

Roaming Macedonia

I am being charged for calls I am not answering?

VAT

I need a VAT invoice for my bill

Resolved! VAT

How do I get a VaT breakdown

Esim activation

I signed up to a monthly esim deal yesterday but can't seem to set it up/activate it on my device. I have not received any QR code to scan.

Direct Debit / Payment Queey

My O2 app is saying my payment is late but I have a direct debit set up with you for payment to be taken out tomorrow (June 26th) every month. Can you clarify this direct debit is set up and I am in fact not overdue on any payments? Thank you in adva...

Last bill

hello , I’ve just received an email for my last bill , but when I go online to myo2 there is no sign of the bill. How do I pay what I owe ?

Checking previous number transfer

Hi,i recently bought a monthly plan with o2. And had wanted to keep my old number. I have been provided with a new number and i’m a bit confused. I had provided a PAC number at the time of signing up.

O2

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