Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why can’t I activate my o2 account

I’ve recently started a contract with o2, they have sent me an email to activate account, I’ve pressed link..it’s sent me a code all ok then asked for last four digits if bank account and post code and it’s saying that’s not correct !!!! any advise b...

Regarding deduct £30 Pound upfront but device purchase not done

I want to purchase mobile phone I phone 15 pro max payment process done deduct £30 after deduction some of credit checking process is failed. how can I recover my amount £30

Cancellation

Account number: Outside of contract and would like to cancel, only had the sim card as part of a virgin contract for cheaper WiFi Cancel with immediate effect [Mod edit: Please do not share personal details as your posts are visible to the public. Th...

Account in credit

Hello how do I access a refund from my account as I have no switched provider. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Need my e-sim

You haven't emailed me my e-sim? Spoke to O2 earlier got hung up on and now both my phones have no service so I can't even ring you, what is going on? Please help

Resolved! Leaving o2

Hello, I want to leave o2. I have requested my PAC code. Is there anything else I need to do?

I want to cancel

I want to cancel the contract

Unable to change address - dropdown issue

Hi I’ve been trying to change my address endlessly via website which doesn’t work because they are that thick, that they cannot accept a manual entry. As it is a new address that doesn’t show on a dropdown, how is this my issue? I have my address fir...

Resolved! Data abroad

Will I be charged to use my data abroad on my account?

New phone

I’ve just been through the process of purchasing a new phone contract with you - the money has been taken but I have no confirmation of my order and my O2 says I have no products with you.

O2

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