Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

out of minimum contract term

HelloHow do I reinstate my monthly airtime plan when phone is saying I am out of the minimum contract term?I simply cant receive any one time passwords because phone says emergency calls onlyThanks

emergency calls only

my phone says emergency calls only, i cannot call a payment line or pay a bill due to not being able to send / recieve calls or texts.

New device delivery

Hi I ordered a new upgrade device on Friday 21st and DPD have not delivered it as they have requested a 4 digit pin which I have not been sent or received.

List phone new sim needed

Good morning I have lost my phone and need a physical replacement sim to be sent to me

My order

Hi I ordered two monologue throw my virgin account yesterday but don’t know what’s happening

New pay monthly contract user already exist

Hi, my contract has ended few months ago and now I decided to go back to o2 and start my new pay monthly contract, but I can't do it because my user already existing and there is an error. what should I do?

Cancel Apple Watch Monthly payment

How do I cancel my monthly apple watch data plan? I no longer use the watch so this is no longer needed.

Change of address

Hi, I have just moved house and would like to update you with the new address.

Resolved! Add more data to my allowance

Can l add more data to my SIM card on a monthly basis

Data Allowence

My son keep running out of data. I thought i had upgraded his account to include more data but he seems to have run out again! Would be good to undertand whats happening here please! Thanks Best Hattie

O2

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