Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How can I get a returns label to send my device back within my 14 day cancellation period?

I need to be sent a prepaid returns envelope to return my device in the 14 day cancellation period. I was on hold for too long when cancelling and nobody was then able to do it. I don’t want to be charged the full amount of the device as I am trying ...

SIM card

I’ve received a pop up message on my phone saying (No sim available) I’ve took it out cleaned out the port and still got the same message

Esim

If I get an esim can I keep my number

Resolved! Lost my SIM, so want to cancel my contract and stop the monthly pay out

Lost my SIM, so want to cancel my contract and stop the monthly pay out.Can you please help?

Resolved! Changing my billing date

How can I change the date that my bill is taken out of my bank?

Monthly tarriff

Hi, I think I am still being charged for my old device tariff. Can you help. thanks

Resolved! esim no service

Just changed tariff on my son's phone so he has more data as he's travelling in Europe. His phone is now on esim rather than plastic sim. Everything seems to have gone fine during the upgrade process but he has 'no service' message so can't get any d...

Basket expired while awaiting credit check results for a phone contract

I filled in all my details and was told to wait to see what my credit check result would be and my basket expired before they came back. I'm disabled and unable to get to an in person store easily and am upset the website doesn't work or isn't clear

New Customer transferred to new phone but can't download eSim without old number

I'm a new customer transferring from another provider. My new phone was purchased directly from Apple, not O2. My original number was mean to port to my new phone yesterday, 25/06/2024. My number still hasn't ported. It looks like I may need to downl...

Resolved! Volt extras

I moved house and my Virgin media account was closed. As a result I have lost my volt perks. I have now got Virgin broadband and Tv at my new property and would like to get the perks back. My new Virgin account is [removed] [mod edit: we'd ask that m...

O2

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