Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim

I've lost my phone and need a replacement sim

Resolved! Cancelation

I am looking to cancel my 02 contracts

Unable to redeem Free Disney plus extra

I have just bought a plan that gives me free Disney plus for 6 months. When I click add it says unable to. Either call 202 or talk by chat. I can’t get any further. 202 cuts me off and chat goes blank. Can anyone help?

Resolved! When will my name change be live?

My daughter Louise Moss uses this phone, I have requested the switch over to her name and date of birth. I have provided her ID as requested over a week ago but not heard back. Please can you urgently confirm when this will happen. Once this takes pl...

Resolved! I want to cancel my Prime bolt-on, but can't seem to find how to do it. HELP!

I want to cancel my Prime bolt-on, but can't seem to find how to do it. HELP!

Resolved! Terminate the contract

I need to deactivate my number because I lost it

Help

I can’t access my account and won’t let me empty my basket

Disconnection email

Dear O2 Team, Reference Mobile number **********Account Number: ************ I am traveling through the USA and El Salvador until the first week of July. I contact the O2 before my travels to add the functionality to make calls in the USA and make ca...

Replacement Device cancelled?

Just after some advice really, as I seem to be getting nowhere with customer service! It's a long story, but I will try to keep it brief. Upgraded my phone in March, to a like new device. That device was faulty, so I called up and O2 said as it was w...

Resolved! Understanding contract

Hello, I was looking to get a new phone. However I have to pay £302 to do so? Can you explain why if I’m on a sim only plan? It’s not like I am paying off a device? I could understand if there was a device to pay off but there isn’t. So why do I have...

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