Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Galaxy Watch 3 4G - Please Help

Hi, Is there anyone that knows anything about how to have the Galaxy Watch 3 4G setup on an O2 plan? So far no one at O2 knows how to actually set ths up! I have been with O2 for less than 2 weeks and I only moved to them so that I could use my 4G wa...

MickyBlue by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Upgrading

My phone contract ended in January to I went for sim only contract as the phone I wanted wasn't on offer, it's know on offer but when I refresh to the new phone from the sim only, will I lose the free extra of Disney+? It's 6months free so don't real...

Katie_32 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade tarriffs

Can anyone tell me why someone upgrading to a new mobile dont seem to get the same tarriff options that a new customer can? I am currently on a 5GB tarriff and looking at the possibility to upgrade from a Samsung Galaxy S10 to the Galaxy S21 Ultra. I...

Keithf by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Transfer my number to new O2 account

Hi I'm new to it. I transferred my old number when joining but i still have the temporary number of gave me. Help?

Sharon64 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi I recently upgraded to the Galaxy z flip 2 and I know that the new galaxy z flip 3 is now being released is there any way that I could swap phones for the newer version please?ThanksIndy

Indy2021 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SMS sent to two people has been defined as a MMS message and charged accordingly

I sent a single standard SMS message to two friends recently. There are no images or GIFs attached to my copy of the message and I am 99.99% sure I did not attach a picture. The total message length including spaces is 294 characters. O2 have decided...

Resolved! Sim

How do I get my old number to my new sim

Lucy10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Custom plans

Hello is it true that in the last year of your custom plan o2 will contact you to pay off the phone part as long as you get another custom plan?

Scotty_j by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bills

I have 2 sim only unlimited set for £20 per month. No extra charges have been added haven’t gone over anything on either sim. But my bill is near £60 can anyone explain why

June2 by Level 1: Joiner
  • 7 replies
  • 0 kudos