Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Seeking advice on credit file amendment

Hello, I am looking for some advice on how best to proceed. Recently when applying for a mortgage in principal, I've been made aware that I have a default from O2 on my credit file. This came as a surprise as I was not an O2 customer. After some digg...

Resolved! not receiving certain texts (such as verification codes,2 factor etc) since porting over from EE

Just putting this out there to see if anyone else has experienced similar issues? how long did it take to get fixed any additional suggestions currently using an iphone 13 pro (unlocked) 02, unlimited calls,texts + 50gb data.72++ hours since my numbe...

4 months already, O2 still have not cancell my mobile broadband

I had followed the O2's cancellation guide, and called to cancel my service four months ago, I am still being charged. And I am no longer living in the UK. O2's stellar service, it's practically an art form trying to contact them. It's as if their co...

View Bill - left o2

I left o2 in March this year but I cannot view my bills on my o2 account, is there a way to get customer services to email me my bills?

Signing in on iPad

How much more stupid can O2 get? I’ve been prompted to sign in to the O2 app on my iPad and they’ve enabled MFA requiring a SMS verification. As the iPad won’t receive SMS messages and that’s the only authorised number I’m now locked out of my accoun...

Payment always shows failure

Hi,I'm trying to pay a recent bill, but whether I pay it with a credit card or apple pay, it always shows failure, even though I have enough balance. Can you automatically deduct the payment from my linked card?Thanks

Resolved! If I choose to keep my current sim card when I upgrade will my number stay the same?

If I choose to keep my current sim card when I upgrade will my number stay the same? I'm thinking of keeping my curren sim for my upgrade but will my number change??

Resolved! Will my device be blocked

Hi all, I've had a contract with O2 for about 6 months now. Unfortunately I'm just about to enter a debt management plan due to financial issues. Now I understand my account is likely to default as a result, and my numbers service will be blocked, bu...

Resolved! Change of tariff

I just want a cheaper offer. I don't use the service I'm paying for and therefore I'm after something cheaper.

Can you give me some updates on my order, Simone contract phone with a Sim or can you update me on w

I need an update on what order I have sent the deal for I have got the contract but I am dyslexic. Is it a Sim plan or is it a contract phone as well? And when will it begin delivered? I need an update ASAP because I made the first payment for the sa...

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