Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Spending cap

Hi my limit is 200 pounds on spending capAt the moment I spending 100 poundsWhy I can't spend more if 100 pounds left

Resolved! Pac number

How do I give 02 my pac number  

Nicky007 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Nee contract

I’ve just taken out a contract with o2 and my phone is getting delivered tomorrow when should I expect my SIM card to come?

Resolved! Next day delivery

Hi all I ordered my new phone at 11am today will I get it tommow it says order accepted can't anyone help me please thank you

Tudor212 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone bill

Phone bill need to extend it to end of the month and get my phone back on please

Resolved! sim only

I would like to get one of the deals but I do not want to change my phone number.

Resolved! Cut off

Hi I been told I got time to pay my bill and now I been cut off

Sue6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Want to change phone number from under my mum's name to mine

My mum's name is associated with my number and I have come to the end of my contract and I am looking to upgrade. Can I get this changed to my name for my new contract? Or do I have to sign up to my own contract, then change the number over?

lydia_ob by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Online upgrade

Hello, I am trying to upgrade my phone through my 02 account. I get to the checkout, but it then needs to send me a text to my current 02 phone number to verify the account. Unfortunately, my phone is not working and will not switch on. I was wonderi...

Rosie_02 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Why is it so difficult to settle a device plan?

I have three mobile contracts with O2 and would like to settle the device plans. O2 used to allow you to do this through the MYO2 website but you can only pay off a lesser amount. It's a ridiculous system? Why would you not want the money. Trying to ...

DJL by Level 1: Joiner
  • 1 replies
  • 0 kudos