Get Help with Pay Monthly

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Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! FAMILY PACK OR DEAL

HI, WE ARE 4 IN THE FAMILY. ONE IS ALREADY WITH O2 AND I WANT TO CHANGE THE OTHER 3. DO YOU HAVE A ESPACIAL DEAL FOR A FAMILY?THANK YOU.SUSANA

Lack of support

My order has gone missing and I can't speak to anyone... The chat bot keeps sending me in loops saying it's too busy and the phone lines keep telling me to go to order tracking... which isn't helpful at all. Any advise on how to get some customer sup...

Resolved! Order not made

Had an email saying I made an order NC[Removed] but made no order 02 please advise what has happened. It says VAS change for a custom plan. thanks linsey

Resolved! Bill payment

My account has recently moved from Virgin Mobile, where automatic direct debit was taken each month. I have set up my card details on this site. Can I ensure that payment is by direct debit?

Resolved! Card payment

Unable to pay my monthly payment by card due to error on the webpage

Resolved! Unable to pay my bill.

Card payment not accepted due to error on webpage

Resolved! spending cap

Good day O2, I wish to increase my spending cap

Rolling Plan was paid but tariff not updated

Really thinking about switching services. My monthly £10 tariff for my Rolling plan came out as expected from my Monzo account but I woke up this morning to a £2 charge for data usage. Getting tired of the wool being thrown over my eyes with this com...

Resolved! Student discount question

Hello, i've been with o2 for about 3 months and i noticed that there is a 20% off for students on the airtime plan. Is there any way i can get that applied to my account now? Thank you.

Resolved! Switch up question

Hi, i have noticed that there are new terms to o2 switch-up so you can only swap the phone every 90 days. I did a switch-up about 2 months ago when this rule was not in place, so can i do a switch now as it's been only 2 months since my last switch? ...

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