Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


hi, recently my monthly device plan was overdue and today I’ve re paid it however I’m not too sure if I’ve paid the right amount as my data still isn’t working

Shameema by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Can you set spend cap to £0?please

Julija by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Turning phone off to transfer number

Hi All, I signed up to O2 over the weekend, entering my PAC to transfer my number from Three. Yesterday I received a text, telling me I had to turn my phone off until 6pm today, in order for the number to be transferred over. Does anyone know if this...

Eris by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Direct Debit

Good evening ! I’ve set up my payment method into Direct Debit on 5th November. Does anyone know how long it takes to start working ? My direct debit is due to 17th November. Thank you.

Resolved! Cancelling my order

I have just upgraded my phone however I have ordered the 128gb rather then the 256gb. I can’t find out how to cancel the order. can anyone help please

Mummero1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Phone won’t show callers number

My daughters phone has always been problematic showing numbers when we calll using regular phones - it’s fine using WhatsApp etc but shows no caller I’d for everyone’s number which is not turned on at all! Has anyone got any idea of how to fix this -...

Km123 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Want to how to send my pac online for o2 am new customer

Elnawasra by Level 1: Joiner
  • 2 replies
  • 0 kudos