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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Data

hi, recently my monthly device plan was overdue and today I’ve re paid it however I’m not too sure if I’ve paid the right amount as my data still isn’t working

Resolved! Spend cap

Can you set spend cap to £0?please

Resolved! Turning phone off to transfer number

Hi All, I signed up to O2 over the weekend, entering my PAC to transfer my number from Three. Yesterday I received a text, telling me I had to turn my phone off until 6pm today, in order for the number to be transferred over. Does anyone know if this...

Resolved! Direct Debit

Good evening ! I’ve set up my payment method into Direct Debit on 5th November. Does anyone know how long it takes to start working ? My direct debit is due to 17th November. Thank you.

Resolved! Cancelling my order

I have just upgraded my phone however I have ordered the 128gb rather then the 256gb. I can’t find out how to cancel the order. can anyone help please

Phone won’t show callers number

My daughters phone has always been problematic showing numbers when we calll using regular phones - it’s fine using WhatsApp etc but shows no caller I’d for everyone’s number which is not turned on at all! Has anyone got any idea of how to fix this -...

Resolved! Not able to receive calls from certain numbers since porting number from EE to O2

Hi there i am a new customer to O2 joining the service on 23rd October. I ordered an iphone 13 pro and requested to port over my old number from EE. This request was not processed however so again i requested this on 28th October. It was confirmed to...