Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change payment date

Hello,I’d like to change my payment date please. I can’t see it under billing.thanks

Resolved! How do I close my account?

What do I need to do to close my account and I don't need to retain the mobile phone number?

Phone number not accessible

I can’t get into my old phone number that is linked to this account there for can’t get into account at all due to codes being sent to that number that was lost

Monthly bill

Dear Mr./Mrs., I currently pay £50 pounds monthly for the number which belong to me and my brother. Two months ago, I contacted O2 and requested to change my plan to £19 per month. However, this change was not implemented, as I continue to receive bi...

Resolved! Charges abroad

You have charged me for using phone abroad however I had international travel as part of the bolt on

Resolved! Cancel Sim Payments

I had received a call to upgrade my Virgin Media package which I agreed to however I also received an O2 sim and a monthly charge for this sim which I do not require and would like to cancel. I cannot seem to find a way to cancel this, please help.

Need to pay my wife’s bill

Hi I need to pay my wife’s bill, it won’t let me pay it online as account has been restricted and won’t receive the code sent through by text

My tariff got changed incorrectly

I phoned up o2 today to change my tariffs the call took 3.hours on two of my lines *********** & ************. They were changed to sim only tariffs please can I changed them back to the tariffs they were in I don't want them to be sim only deals ple...

Device plan payment

I owed £130 on my device plan and tried to pay it off today. The O2 app would only let me pay £124 so I still have a balance of £6 on my device plan. It won't let me pay it. Help please.

Resolved! Lost sim in abroad

hi. I have lost my sim in abroad can i order another please? I am trying to sign in my account but asking code which was sent on my number but I haven’t got sim so I will get a code?

O2

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