Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Can’t pay bill

Am I the only one that can’t pay my airtime bill? On my o2 app it says we can’t display your latest airtime bill please try again later and says the same thing on the website. I can’t call 202 because I haven’t paid and can’t start a conversation bec...

Resolved! Volt package

Hello, can anyone tell me why my Volt package hasn’t activated? I have virgin media and an existing 02 account, it’s gone way beyond 14 days. Thanks

Joelyben by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

I had a payment plan in place ready to begin on 03/11/2021 and yet I’ve had £275 taken out of my bank this morning and I just want to know if there is anyway I can have that transferred back as it has now put my bank into minus.

Resolved! NHS discount adding to contract

Hi I took out a new contract over the weekend and was told I could add 25% NHS discount once opened. I have just tried to add this via my o2 and the link advised but the code is not adding. says it is not available with this phone?

Alex26 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can’t pay bill

I can’t pay my airtime bill to upgrade phone. I’ve £0.02 left to pay. When I try to upgrade via app it fails at checkout, when I try to upgrade via O2 chat they tell me I need to phone up and pay the last 2p but when I phone up it tells me I’ve nothi...

Joseph25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

How to make airtime bill and phone bill come out on the same day?

My contract has just started and I’m not sure when the payments will come out of my account but I’ve been told it’s two separate bills so will they come out on different days? Is there a way to make them both come out on the same day?

Sb98 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Trying to pay my bill

Helllo I’ve been trying to pay my phone bill on the app but it’s not letting me pay it keeps saying something went wrong and same on the website

26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay bill

good afternoon i am trying to pay my bill online and keep getting a message stating there is a problem and to come back later. I have tried via the 02 app and website but have the same issue! I am currently abroad so unable to contact o2 to make the ...

Sam333 by Level 1: Joiner
  • 2 replies
  • 0 kudos