Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Not able to connect to Wifi on London Underground

Hi, I've been trying to connect to Wifi on the London Underground through the Virgin Media portal, but when I select the O2 option and enter my number it produces an error message stating 'Sorry, this service is only for people on O2. Just joined? It...

Resolved! Lost my sim card

Ive lost my sim card when taking it out of my phone, i need to get a new one and de-activate the one i have lost! How can I do this?

Resolved! o2 Chats

Hey, I had a conversation using o2 chats last afternoon. When I clicked end chat, the window just disappeared. Usually it gives me the option to send me a transcript of the conversation, which did not happen this time. I was wondering if there is any...

Resolved! Port number in mid contract

Hi I have 2 lines with o2, one is due to end in febuary and i would like to end that but at the same time, wonder if its possible to get a pac and port it into the other line.

Resolved! Talk

How can i get to talk to a person on o2 help

Resolved! Buying a 'like new' phone

I have been trying to purchase a phone from your like new section for a week now but every time I fill in my card details and checkout it says the payment did not go through. I have tried three different cards, gone through two webchats and gone to t...

Resolved! Phone insurance

Why am I still being charged for o2 insurance. I cancelled this at the end of my last contract, when I started my sim only contract in august 2016.

Resolved! how to unlock the phone

Hi, i'm trying to unlock the phone. Have £15 credit on my Pay as you go sim card. But i'm lost now.Went to O2 website, but I'm in a circle, each page is sending me to the previous one....

Resolved! I want to upgrade tarriff

Why when I want to upgrade can I not get the £12.50 deal being offered... instead you theives want £15.19... after being a loyal customer for 3 years shouldn't we be offered the cheaper option. At this moment in time I am seriously thinking you can p...

Resolved! Cancelling - last bill

If my disconnect day was Oct 30, how many more bills will I have? Lastest bill online has billing period 07 Oct 2016 - 07 Nov 2016. When I click "download and print latest bill" from this page, it shows "Previous Bill" 08 Nov 16 - 07 Dec 16 for same ...

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