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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237765 Views
  • 2 replies
  • 2 kudos

Resolved! Merging accounts into one

Hi there, i have 5 different numbers with o2 all on one account and i am billed 4 times each month - 1 number has another linked to it so only 1 bill, hope that makes sense? - is there a way to just have 1 bill, i.e. all the numbers linked?

Personal hotspot

I’m trying to turn on my personal hotspot on my iPhone but it redirects me to the o2 website I says I need to set it up. I’m on a pay monthly contract so I can’t figure out what the issue is.

Anonymous by • Not applicable
  • 7914 Views
  • 6 replies
  • 0 kudos

Resolved! Lost sim abroad

I lost my sim whilst abroad in Africa - had to use a local sim card. Can O2 post a new sim to my home address?

Nicolaas by • Level 1: Joiner
  • 3366 Views
  • 7 replies
  • 0 kudos

O2 service Please help me to unblock my phone.

I went abroad and my phone has been blocked. May I ask you to provide with the explenation about reason of switchin it off. I paid all my bills now I am ready to pay more if I have any upaid bills. But I cant do it phizically because I cant get sms t...

Mari1 by • Level 1: Joiner
  • 2229 Views
  • 6 replies
  • 0 kudos

Resolved! Refresh Insurance

HI im wondering if someone can give some advice - when i went into O2 to discuss the refresh option, they said it included 1 free screen replacement as standard.Ive smashed my screen and just called customer service - they said as i picked the cinema...

red1986 by • Level 1: Joiner
  • 1754 Views
  • 9 replies
  • 0 kudos

Resolved! Going abroad.

Heading to turkey in September can i use my allowance there or is it roaming?

ktraill by • Level 1: Joiner
  • 1304 Views
  • 4 replies
  • 0 kudos

Resolved! Extra Charge ifitness

Hi everyone!! There something wrong. I got extra charge £3.00 every week from fitness app and I have never done any download. How can I sort it out?

Wagner by • Level 1: Joiner
  • 2171 Views
  • 6 replies
  • 0 kudos

Resolved! Marketing texts & customer support

Have tried everything to stop advertising texts. Now I've been told. via facebook, to email socialqueries. When I put in the address they've given me, it turns to red and if I try to send it I receive the message to enter a recipient. Apparently I am...

Amadeus by • Level 1: Joiner
  • 14831 Views
  • 14 replies
  • 0 kudos

Resolved! Charges

I have extra charges £2.08 but it only shows up from 80250 can’t work out what this is as I have unlimited texts and calls.

Resolved! Phone insurance

Hi,sadly i dropped my beloved phone,screen has broken & cracked the phone too,anyone know how to contact the o2 insurance service & hiw much excess i have to pay...its an iphone 6s plus thank you

Jo1969 by • Level 1: Joiner
  • 740 Views
  • 2 replies
  • 0 kudos
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