Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changed from payg to monthly kept same number but got none of what I'm paying for

Hi I changed from pay as you go to monthly plan , when I collected my phone told them I wanted to keep my number , so didn't get a new sim. Now I have the phone up and running and have came off my pay as you go bundle I am getting charged via credit ...

Unnecessary added extra charges

Hi everyoneI'm trying to contact 02 customers service online but I guess no one's working from homeI keep getting charges extra when I clearly dont buy anything online via phoneHow is that every month it jumps from my 49 quid bill to 61? It makes no ...

Can not make calls

My problem is that i can not make and recieve calls, because on my number is linked an ipad pro, which i have returned allready. Costumer service does not answer, busy time, i understand, but still i am calling them for one week every day 10 times a ...

Cancelled contract with Carphone Warehouse

Hi I opened a contract with Carphone Warehouse on Monday and after a lot of confusion I cancelled it on Tuesday. I have not returned the phone yet due to the covid19 issues. I spoke to someone from o2 after and asked if it had been cancelled and they...

my account

I ordered a iPad Pro 12.9 and it was delivered but I found it to be to big so I returned it well over a week ago but it is still showing as active on my account how do I get it taken off

New phone sent back to o2 by the courier

Hi, after following the link to track my phones delivery status to the DHL website, the status said it had been delivered and signed for2 nights ago. which it had not. After several phone calls I found out it was supposed to be delivered by a deliver...

Stolen phone

Hi there, my name is Stefano and I have a contract with O2 pay monthly for an Iphone 7 plus, couple of days ago my phone has been stolen, number is +xxxxxxxxx I have tried to keep in contact with you about freezing sim card and locking phone, I could...