Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No network signal

Hi there, since Friday I haven’t been able to use internet anywhere I go. O2 shows up with full signal on 4g but it won’t work. I thought this might be a signal issue in the area, however, my dad who is in the same household also on O2 isn’t having a...

Confirm of cancellation

Hi i have Texted Pat to the number and i am asking how do i confirm the contract has been cancelled becuause its not very clear Thanks Archie

Urgent call

Hi, I need to speak to an advisor regarding a private matter, but I can neither chat online or call anyone up, not sure how I'm meant to resolve this matter if there's no one to speak to

barred phone

My pay monthy phone has been barred and I am trying to pay my bill but becuase its been barred I cannot make any outgoing/incoming calls/texts. I brought a payg sim cared to try and contact 02 to pay it that way and it still wont let me contact any o...

Text from O2 telling me they can't process my "latest bill"

Hi there I've been with O2, Pay monthly for years, paying, as always by monthly DD. I received a text tonight from phone: +447741115807 telling me this:- "O2: We were unable to process your latest bill. In order to avoid fees, please update your paym...

Scam text sent from o2 asking for billing details

Just received scam txt stating from o2 wanting to relook at my billing details??? Didnt click. I screen shot and delete. If you need info email me i will gladly forward it on.

Wrongly charged for phone call plan has unlimited minutes

I have been charged £4.17 for a phone call to a UK number however my plan has unlimited minutes. How do I go about refuting the charge? Thank you

Resolved! Primary Network not available 'SIM not provisioned'

Please can anyone help?! I upgraded my iPhone from SE (SIM only) to 11 (Pay monthly) on Monday, and was provided with a new Nano SIM, which I think I have inserted correctly. Immediately on the new phone I have no 2G, 3G, 4G or 4G calling in the top ...

Deposit

Hi I paid a deposit of £500 to get my phone, just wondering if it goes straight into your bank account when the 3/4 months of paying is up. Because I don’t want it as credit rather the money back in bank

Resolved! Reconnection.

Ok so i was late paying my bill meaning all out going call got diverted to payment line. I have paid this and told i would be reconnected within 24 hours but usually sooner!! But im still not back to bormal service! Why ?

O2

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