Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! End contract

Hi is there anyway I can't find out how much I would owe to end my contract early

Sim card not provisioned

Hello! I received my S20 Ultra yesterday, and am loving it so far. However, there's just one downside to it. The sim card that came with it is coming up as not provisioned. I read that Customer Service would be able to sort the issue out, but due to ...

Payment

I can’t pay for my phone bill due to my job closing due to coronovirus what am I suppose to do?

Cancelling Contract Renewal

Hi, Was looking into cancelling the renewal of my contract now that it's about 30 days until it happens. I tried to call in just now to do that, and after answering the security question was told that calls are unavailable right now due to decreased ...

e sim

Hi..how do I get an e-sim package?

SIM Failure

I have a SIM failure on my iPhone XS Max, tried reinserting/cleaning the SIM but no change.Any ideas how to proceed as the o2 stores are currently closed?

Keep my number monthly pay

I just been sent a text that tomorrow my new pay as you go sim will be activated and I my pay monthly stop. Please I need to stop this As I want to keep my pay monthly number. How I stopped this?

Move old phone number onto new SIM

I recently had to buy a new phone and upgraded my O2 contract at the same time. The new phone with its new SIM card has arrived and I want to move my old O2 number onto the new SIM card. I have followed all the support given on the O2 website & have ...

scam and fraud upgrades

I have had an offer to upgrade from o2 to vodaphone at a lower rate is it a scam and if so how do i cancel my phone number

Resolved! CPW Samsung buds offer honoured by O2?

will O2 honour the offer from car phone warehouse i got last week to receive galaxy buds in a few weeks time? Or will I have to cancel my contract (7 days in).

O2

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