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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237356 Views
  • 2 replies
  • 2 kudos

O2 refresh is there a wait?

Hi guys. I've just joined o2.I've just got the galaxy a51 on a 12 month o2 refresh for 41 per month with a 150 upfront cost.My airtime is £29 for 30gb and my phone plan is £12.42Can I use o2 refresh to upgrade? My contract is only 12 months so I woul...

JamieLeeWV by • Level 1: Joiner
  • 2470 Views
  • 13 replies
  • 0 kudos

Was told I would get a free subscription ?

Hey guysUpgraded today on the phone and the guy told me on the phone I would get a free subscription for a number of mounts to audible or amazon video or some others. I see no emails about this so how do I access ? Cheers.

4G only working on some apps

When using 4g on iPhone XR, various apps cannot be used fully. Instagram displays ‘no internet connection’, WhatsApp won’t send voice messages and other apps just wont load. I have tried different solutions but nothing seems to fix the issue and o2 h...

TheIves by • Level 1: Joiner
  • 2451 Views
  • 7 replies
  • 0 kudos

O2 3G blocking CCTV DVR apps. Any work around?

Been looking at this for a while now and have read various theories but none with a working solution. I have a CCTV DVR on a BT wired internet connection. You can access it via web browser etc.. over LAN and WAN via pc/mac/linux box without issue. Po...

fufunks by • Level 1: Joiner
  • 5938 Views
  • 7 replies
  • 0 kudos

Credit referral team

Hi,Does anyone know how to follow up emails with the credit referral team?I am currently trying to purchase a house and there is a major issue with an O2 account that I didn’t even know about seen as I am still an O2 customer.Customer service know no...

RT23 by • Level 1: Joiner
  • 4079 Views
  • 11 replies
  • 0 kudos

Connecting problems

I had my upgrade to the XR last July (2019). Since then when people phone me they hear one ring and then it’s as if the line go dead but it still rings my end. This is very frustrating as people think I’ve hung up and put the phone down!! I have cont...

Kimdfish by • Level 1: Joiner
  • 726 Views
  • 3 replies
  • 0 kudos

Data Refresh and Parental Settings

I am on a monthly pay with O2 and my husband and 2 children are in my family planWe are all Iphone users and love having the Family share functionality with parental controls for our children What happens on the day our data gets refreshed (we have S...

NadiaPH by • Level 1: Joiner
  • 677 Views
  • 2 replies
  • 0 kudos

Roaming in the 27 "additional" countries including USA

Hi, Upon landing in the USA I recieved a text message telling me that calls to and from the UK would be £2 per minute and data £7.20/MB.I am pay monthly, sim only and have the travel inclusive bolt on. Is this just a standard text which I can ignore ...

James0560 by • Level 1: Joiner
  • 749 Views
  • 3 replies
  • 0 kudos
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