Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contacting support

Does anybody know how I speak to customer service? When I call it says they can’t take the call and hang up, I can’t find any live chat option or other way to communicate. For some reason my phone line is down and I need it for work.Any suggestions?

03330 numbers

If you get unlimited calls are 0330 numbers free too?

My account was put on hold until my next billing date 16th March to allow me to get my new details

Hi my account was put on hold until my next billing date which is 16th March to allow me to get my new details and card from the bank as I have had really bad bank fraud for about a year and a half .. your college said to call back if a bar goes on a...

Phone cut off

Hello. Even though I have paid my bill in full they have cut off my phone and as I am a nurse for the nhs I need my phone right now..... it has been 24 hours now and it still hasn't been turned on.... tried to call them but due to Corona no one will ...

printable invoices

I need to print off this financial years invoices for my accounts but cant find away to get hold of them.Any ideas?

Moving from PAYG to Pay Monthly SIM

Hi,I have recently moved from PAYG (O2) to pay monthly (O2) and wish to retain my old Mobile No.I have tried contacting O2 via telephone (202) to no avail.Please inform me how I may go about sorting this problem out.Best regards,

Direct debit for second phone

I pay a direct debit for my wife's phone but we ever see the bills or offers. How can I access this account? [Edit: topic title clarified]

Need proof of usage

I lost my phone last phone and reported straight away to o2, but my insurance company is asking proof of usage , and last time phone was used with imei number . How can I get that document For my lost iPhone 11? Thanks

Resolved! PRICING

O2 IS MASSIVELY MORE EXPENSIVE THAN PLUSNET FOR WHAT SEEMS TO BE THE SAME PRODUCT, WITH SIMILAR LEVELS OF COVERAGE. O2 HAS NOT MADE ME ANY OFFER OF A REDUCTION. CAN ANYONE HELP MY UNDERSTAND THE COLLOSSAL PRICE DIFFERENCE BEFORE I TRANSFER. AM I MISS...

12 month sim only contract

If I change my tariff to a 12 month sim only, can I upgrade to a phone contract after three months or am I locked into the full 12 month contract?

O2

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